Effective Date: [29 April 2025]
Lusano ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://lusano.com.sg and use our services, in compliance with the Singapore Personal Data Protection Act (PDPA) and other applicable regulations.
1. Information We Collect
When you interact with our website or place an order, we may collect the following types of personal data:
-
Personal Identification Information: Name, email address, shipping address, phone number
-
Payment Information: Processed securely by third-party payment gateways (e.g., Shopify Payments, PayPal). We do not store your credit card details.
-
Device & Usage Information: IP address, browser type, pages visited, and cookies
-
Marketing Preferences: If you subscribe to our newsletter or marketing messages
2. How We Use Your Information
We use the information we collect to:
-
Process and fulfill your orders
-
Provide customer support
-
Send order confirmations, updates, and marketing communications (if opted in)
-
Improve our website, products, and user experience
-
Comply with legal obligations
3. Disclosure of Your Information
We may share your information with:
-
Shopify (our ecommerce platform)
-
Service providers (e.g., payment processors, delivery couriers, email marketing tools)
-
Legal authorities when required to comply with applicable laws or to protect our rights
We do not sell or rent your personal data to third parties.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to improve site functionality and enhance user experience. You can manage cookie preferences via your browser settings.
5. Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined above or to comply with legal requirements.
6. Your Rights
Under the Singapore PDPA, you may:
-
Request access to your personal data
-
Request correction or deletion of your data
-
Withdraw consent to use your data (where applicable)
To exercise any of your rights, please contact us at hello@lusano.com.sg.
7. Third-Party Services
Our store may contain links to third-party sites or use third-party tools (e.g., Google Analytics, Meta Pixel). These services have their own privacy policies, and we encourage you to review them.
8. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.”
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Lusano
Email: lusanoinawemedia@gmail.com
Website: https://lusano.com.sg
