Frequently Asked Questions
What makes the Lusano Locks different from other digital locks?
Lusano Locks differ from other digital locks by combining gate-specific design, multiple advanced unlocking methods (including biometrics), smart app control, and built-in camera/motion detection into a single, all-in-one security solution.
Can I view my parcel or visitor through the built-in camera?
Yes — with a Lusano lock that has a built-in camera, you can view live video of your parcel drop-off area and visitors through the mobile app, and some models even offer motion recording and parcel monitoring so you know what’s happening at your gate or door in real time.
How many ways can I unlock the Lusano Digital Locks?
You can unlock Lusano Digital Locks in multiple ways depending on the model, typically including: face or palm recognition, fingerprint scan, password/PIN (with scramble code), RFID/card, mobile app (Wi-Fi/remote), and mechanical key — giving up to 6–9 different unlocking methods on advanced models.
Is the Lusano range of digital and smart locks suitable for HDB, condo, or landed properties?
Yes — Lusano digital and smart locks are suitable for HDB, condominium, and landed properties, with models designed to fit and perform well on a variety of main doors and gate types in Singapore. We offer options that match fire-rated HDB doors and metal/wood condo or landed entrances, combining both security and premium design for each property type.
Does the camera record continuously?
No — the built-in camera on Lusano locks does not record continuously 24/7; it instead uses motion-based/event recording (triggered when the radar/motion sensor detects activity) to capture video and save clips, which helps conserve battery and storage.
How long does the battery last?
Most Lusano digital locks are designed to run on battery power that typically lasts several months before needing a replacement or recharge. Actual battery life varies based on usage frequency, features enabled (e.g., Wi-Fi, camera), and settings.
Can I control the lock remotely through the app?
Yes — you can control Lusano locks remotely through the mobile app, letting you unlock the lock, receive alerts, view live camera feeds, and manage access from anywhere using Wi-Fi/5G on your phone.
What happens if the battery runs out?
Simply charge the battery and you will be good! You can also use the backup methods such as a physical key override or emergency power/charging options to temporarily power the unit just long enough to unlock and replace the battery.
